Submit a support ticket

Having a problem with your theme? We're more than happy to help. Please submit a support ticket below, or contact us for general questions.

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Support turnaround time: 2 business days

If you don't hear back from us within 2 business days, we may not have received your ticket - please send an email directly to support(at) See our support policy here.

Missing Style.css Stylesheet


A common issue that can arise when uploading your theme is the “Missing Style.css Stylesheet” error.

This error is typically due to the incorrect file being uploaded.

The overall theme file you received after purchase (i.e. contains numerous files inside, including Genesis, child theme (i.e., the installation guide, etc.

After downloading your theme, UNZIP the file. Follow along with the installation guide inside to install your theme — first upload the Genesis framework, followed by the child theme.